Return & Refund Policy

At Farmry, we stand behind the quality of our equipment and your satisfaction as a customer. If something’s not right, we’ll do our best to make it right. Below is everything you need to know about returns, exchanges, cancellations, and refunds.

📦 Returns

We accept returns within 30 days of the shipment date if:

The item is unused, in original condition, and includes all original packaging and accessories
You’ve received return authorization from our team
The return follows the instructions outlined below

To initiate a return, please email info@farmry.com with:

Your order number
A brief explanation of why you're returning the item
Clear photos (if applicable, especially for damaged or defective products)

Note: Returns without prior authorization will not be accepted.

🚚 Return Shipping & Fees

For non-defective returns (e.g., customer ordered the wrong item, changed mind):

A 10% restocking fee applies
Return shipping is the customer’s responsibility

For defective, damaged, or incorrectly shipped items:

We cover the return shipping cost
No restocking fee is charged
Photo documentation is required for approval

All returns must be securely packaged. For items containing flammable liquids, please ensure the product is vented and dry for at least 24 hours before shipping. Customers are responsible for complying with all shipping regulations.

🔄 Exchanges

Need a different size or model? No problem.

You can either:

Include the SKU of the replacement item in your return email, and we’ll ship the new item once we receive the return
Or, for faster service, place a new order for the item you need and return the original for a refund

All exchanges must be approved in advance and follow the standard return process.

🚫 Order Cancellations

You may cancel your order before it ships. A 3% processing fee may apply to cover payment and handling costs
Orders cannot be canceled or changed after they ship
If you no longer want the item, you may return it after delivery under our standard return terms (10% restocking fee + return shipping applies)

💵 Refunds

Once your return is received and inspected:

We’ll issue your refund within 5–7 business days of approval
Refunds are made to your original payment method
Bank or credit card processing times may vary

Refunds will not be issued for:

Unauthorized or unapproved returns
Items that show signs of use or are returned without original packaging
Returns missing original components or accessories

❌ Non-Returnable Items

We cannot accept returns for:

Items that have been used, misused, or damaged due to neglect
Damage from weather, natural disasters, or improper storage
Normal wear and tear on consumable parts (e.g., belts, blades)
Incomplete returns or items missing original components
Lost or stolen items

To qualify for a refund, all components originally included must be returned in resellable condition.

📬 Where to Send Returns

Please do not ship anything back until you’ve contacted us and received written authorization. Once approved, we’ll provide the correct return address and shipping instructions.

📩 Contact Us

Still have questions? We’re here to help.
Email: info@farmry.com
Farmry Headquarters: 117 Innovation Drive, Statesville, NC 28677

Farmry reserves the right to update this policy at any time. The version published on our website at the time of your return request will apply.