FAQs

Yes, we provide comprehensive technical support for all our products. You can reach our support team by email: info@farmry.com, phone: +1 980-939-9131, or through the ‘Contact Us’ form on our website.

Absolutely. We offer special pricing for bulk orders. To learn more about our bulk purchase discounts, please contact our sales team directly, info@farmry.com

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Incorrect direction of the auger blade in the snow blower
Please urgently contact the after - sales personnel to replace the auger of the snow blower.

The rotation direction of the auger blade in the snow blower is incorrect (the rotation direction of the gearbox is incorrect).
The rotation direction of the auger blade in the snow blower is incorrect.

During the operation of the snow blower, if there is a problem of no snow throwing and ineffective input power, the possible causes are as follows: First, there is an overload during use. If the input speed of the tractor exceeds 540 rpm, it will lead to excessive load on the equipment; Second, there is a blockage by large foreign objects inside the equipment, which will also cause excessive load. Both of the above situations will trigger the action of the PTO safety bolt or clutch, and ultimately result in the failure of power input.

Please stop the equipment immediately and inspect it to avoid equipment damage.

After using the equipment, the snow on the fan was not cleared. It melted and then froze. When the equipment was used again, the heavy load caused damage to the drive chain.
Replace the drive chain, or repair the drive chain.

The drive chain is loose (failure of tensioning)
Adjust the tension of the drive chain

Moving parts such as the auger shaft and drive bearings have been lacking lubrication for a long time
Add lubricating oil regularly

Foreign objects such as branches, ropes, and ice clumps entangled in the auger or drive components will cause obstruction to the rotation of the parts, resulting in "jamming noises" and "abnormal noises".
Please stop the equipment immediately and inspect it to avoid equipment damage.Please stop the equipment immediately and inspect it to avoid equipment damage.

Bearing damage
Please stop the equipment immediately and replace the damaged bearing to prevent further equipment damage.

The drive chain is loose (failure of tensioning)
Adjust the tension of the drive chain

Moving parts such as the auger shaft and drive bearings have been lacking lubrication for a long time
Add lubricating oil regularly

Foreign objects such as branches, ropes, and ice clumps entangled in the auger or drive components will cause obstruction to the rotation of the parts, resulting in "jamming noises" and "abnormal noises".
Please stop the equipment immediately and inspect it to avoid equipment damage.Please stop the equipment immediately and inspect it to avoid equipment damage.

Bearing damage
Please stop the equipment immediately and replace the damaged bearing to prevent further equipment damage.

Incorrect direction of the auger blade in the snow blower
Please urgently contact the after - sales personnel to replace the auger of the snow blower.

Obstacles are entangled in auger and/or blower housing
Please stop the equipment immediately and inspect it to avoid equipment damage.

If the hydraulic valve is installed in the wrong direction, it will cause abnormal flow direction of the hydraulic oil in the hydraulic system, which in turn reverses the rotation direction of the hydraulic motor that drives the auger. Ultimately, this results in the wrong rotation direction of the auger, affecting the normal snow intake and throwing operations of the snow blower.
Adjust the direction of the hydraulic valve.

The rotation direction of the auger blade in the snow blower is incorrect (the rotation direction of the gearbox is incorrect).
The rotation direction of the auger blade in the snow blower is incorrect.

After using the snow blower, the snow on the fan was not cleared. It melted and then froze. When the snow blower was used again, the heavy load caused the connecting shaft of the gearbox to break.
The rotation direction of the auger blade in the snow blower is incorrect.

The safety bolt of the snow blower's drive assembly is designed to shear under high load.
Stop the equipment immediately and replace the safety bolt of the drive assembly.

After using the equipment, the snow on the fan was not cleared. It melted and then froze. When the equipment was used again, the heavy load caused damage to the drive chain.
Replace the drive chain, or repair the drive chain.

The drive chain is loose (failure of tensioning)
Adjust the tension of the drive chain

Moving parts such as the auger shaft and drive bearings have been lacking lubrication for a long time
Add lubricating oil regularly

Foreign objects such as branches, ropes, and ice clumps entangled in the auger or drive components will cause obstruction to the rotation of the parts, resulting in "jamming noises" and "abnormal noises".
Please stop the equipment immediately and inspect it to avoid equipment damage.

Bearing damage
Please stop the equipment immediately and replace the damaged bearing to prevent further equipment damage.

Low hydraulic oil level, contaminated oil, or stuck spools in hydraulic valves will cause unstable system pressure, resulting in "hissing noises" and "vibrational abnormal noises"; worn bearings in the hydraulic motor can also lead to "operating noises".Low hydraulic oil level, contaminated oil, or stuck spools in hydraulic valves will cause unstable system pressure, resulting in "hissing noises" and "vibrational abnormal noises"; worn bearings in the hydraulic motor can also lead to "operating noises".
It is necessary to check the condition of the hydraulic oil and the working status of the hydraulic components.

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Yes, all of our products are backed by a manufacturer's warranty. The duration and specific terms of the warranty may vary depending on the product. Please refer to the product details page for full warranty information.

Yes, we accept returns and exchanges. For full details on our return process, please visit our Returns page.